Refund policy

Returns

Please note: Our products are not eligible for general returns.

Damaged/Defective Products:

In the unfortunate event of receiving damaged or defective products due to shipping, kindly contact us immediately at info@monalisaskitchen.com. Please provide a concise description of the damage, including the batch numbers or Use By/Best Before dates and your order number. To expedite assistance, attach photos of both the damaged product and packaging.

Incorrect Product or Missing Items:

If you have received an order containing incorrect products or if items are missing, please email info@monalisaskitchen.com. Include a brief description of the issue, specifying batch numbers or Use By/Best Before dates and your order number. For cases involving incorrect products, kindly attach photographs for our reference.