FAQS

We have prepared a comprehensive list of frequently asked questions to provide you with detailed information about our products and services. Should you have any additional queries or wish to share your feedback, please do not hesitate to Contact Us. 

Are your Masalas cooked?

Our masalas are uncooked — not what you typically find on a shop shelf. The ingredients are carefully blended and transformed into lusciously rich, thick, aromatic pastes, left uncooked for you to finish in your own kitchen.

Where do you get your ingredients from?

We pride ourselves on working with a select number of trusted suppliers, prioritising local sourcing wherever possible to ensure a consistently high standard of quality.

Can I freeze your products?

Regrettably, as the masalas are uncooked, they are not suitable for freezing in their raw form. To avoid any waste, we recommend either cooking the full curry and freezing half once cooked, or dividing the paste to prepare two separate curries (one chicken and the other seafood perhaps?) and freezing one of the cooked portions.

Can I cook your products in the microwave?

Our products are not suitable for microwave use. However, post-cooking, you can transfer your finished meal into a microwave-safe bowl for reheating if necessary.

Where are the cooking instructions of your masala pastes and spice blends?

Cooking your dishes using our products is straightforward, with comprehensive and clear instructions provided on each jar. Instructions can also be found on the product page of the website. 

What should I mix your products with?

Our masalas and spice blends present remarkable versatility, complementing a variety of ingredients such as chicken, lamb, beef, seafood, vegetables, paneer, or even boiled eggs.

How many people do your products serve?

A single masala jar, when prepared according to the instructions on the packaging, serves 4-5 people. Our Signature Spice and Pakora Masala can be utilised to cook more than one meal. The Pulao Rice blend serves 4-5, just like your favourite curry masala. The Hyderabadi Biryani Kit serves 3-4.

Are any of your products vegetarian or vegan?

Our products are suitable for both vegetarians and vegans. The cooking instructions allow you the flexibility to omit specific ingredients that may not align with your dietary preferences.

Do your products contain allergens?

For allergens, see ingredients in bold. 

If you have a food allergy or you are sensitive to an ingredient, please don’t hesitate to write us an email to ensure we get your order just right! 

What is the shelf life of your products?

Every jar of product produced in Monalisa's Kitchen is meticulously handmade without the use of any preservatives, which contributes to it's shorter shelf life when compared to supermarket/mass produced products. This process ensures a healthier and fresher product, aligning with our commitment to maintaining product integrity and quality. 

All products are supplied with clear Use By or Best Before dates on the label. At the time of dispatch, our masala pastes are supplied with a minimum remaining shelf life of three months. Our Signature Spice Blend, Pakora Blend, Pulao Rice Blend and Tadka Dal Blend, are supplied with a minimum remaining shelf life of five months. The Hyderabadi Biryani Masala has a shelf life of two months. For the most accurate information, customers should always refer to the individual product label and store products as directed to maintain quality.

Is your packaging environmentally friendly?

We take pride in our packaging, utilising glass jars with twist cap lids to ensure product protection and freshness. Our commitment to using the finest ingredients and optimal production methods, rather than additives, not only guarantees freshness and shelf life but also contributes to reducing food waste. In addition to conveying essential product information, our labels feature clear, step-by-step instructions, recently commended by a customer as 'foolproof.'

Do your Gift Cards expire?

Gift Cards are automatically deactivated after 12 consecutive months of non-use. To reactivate your Gift Card please contact info@monalisaskitchen.com

How long do your products take to ship?

As all our products are freshly blended, please allow 5–7 working days for your order to be prepared and delivered. We take the time to blend each batch fresh to ensure you receive the best flavour and quality.

Can my order be delivered to multiple recipients?

Unfortunately, orders cannot be split for delivery to multiple addresses; each order may only have one designated delivery address.

Can I change/cancel my order after it has been confirmed?

Referring to our Terms & Conditions, once an order is placed and payment is made, changes cannot be made. For further inquiries, please contact info@monalisaskitchen.com. 

I’ve received a damaged/defective product. What can I do?

In the unfortunate event of products being damaged during shipping, please email info@monalisaskitchen.com. Provide a brief description of the damage, including the batch number (usually located on the package's bottom) and your order number. Don't forget to include photos of both the damaged product and packaging, as these will be required for further assistance.

I've received an incorrect product or a product is missing. What can I do?

If you have received an order with incorrect products or items missing, please email info@monalisaskitchen.com. Provide a brief description of the issue, including batch numbers and your order number. For incorrect products, kindly include photographs for our reference.

I would like to stay up to date about your promotions. How can I do this?

To get free recipes, exclusive offers and kitchen inspiration straight to your inbox, we recommend you Sign Up for our Newsletter. Plus — don't forget your 15% off first order with code WELCOME15.

How can I unsubscribe from your newsletter?

To unsubscribe from our newsletter, kindly forward your request to info@monalisaskitchen.com, ensuring to specify the email address used for newsletter sign-up.